1. No Refunds for Services Rendered

At ITCloudNET, we strive to deliver high-quality IT and networking services. Due to the nature of our services, we do not offer refunds for any service that has already been rendered. This includes, but is not limited to, consulting, cloud services, networking solutions, IT support, and virtual office services.

However, if there is a billing error or a system malfunction in our subscription service that results in an incorrect charge, please contact us immediately. Refunds for erroneous charges will be issued upon verification.

2. Refunds and Exchanges for Physical Products

For physical products purchased from ITCloudNET, we offer the following return and exchange policy:

Defective Products: If a product has a manufacturer defect, you may request a refund within 15 days of receiving the item.
Product Exchanges: If you need to exchange a defective product for the same item, you may do so within 30 days of receiving the product.
To qualify for a refund or exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase. Refunds will be processed back to the original payment method.

3. Timeframe for Refund Requests

All refund or exchange requests must be submitted within 30 days of the original payment date. Any claims made after this period will not be accepted.

4. How to Request a Refund or Exchange

To initiate a refund or exchange, please contact our customer support team at [Your Contact Email] with the following details:
✔️ Your full name and order number
✔️ Proof of purchase
✔️ Description of the issue (for defective products)

Once we receive and verify your request, we will process it within 5-7 business days.

5. Exceptions & Non-Refundable Items

Digital products, software, and services are strictly non-refundable once delivered.
Refunds are not applicable for user errors, dissatisfaction with a completed service, or failure to use the service.
By using our services or purchasing our products, you agree to this Refund Policy. If you have any questions, feel free to contact us.