REFUND POLICY
Last Updated: June 2026
At Zeuz Virtual Offices (“Zeuz”, “Zeuz Virtual Offices”, “we”, “our”, or “us”), we are committed to providing high-quality business communication and virtual office services.
This Refund Policy explains when refunds may or may not be available for purchases made through Zeuz.
SERVICES ARE GENERALLY NON-REFUNDABLE
Most Zeuz services involve setup, provisioning, configuration, verification, onboarding, activation, or allocation of resources.
As a result, once a service has been activated, provisioned, configured, delivered, or made available to the customer, the service becomes non-refundable.
Examples include but are not limited to:
- • U.S. Business Address Services
- • Virtual Mailbox Services
- • Local Phone Numbers
- • SMS Services
- • SMS Verification Services
- • WhatsApp Business Inbox Services
- • AI Virtual Operator Services
- • Corporate Email Services
- • Mobile Application Access
- • LLC Formation Services
- • Setup and Activation Fees
- • Onboarding Services
SETUP FEES AND ACTIVATION FEES
All setup fees, activation fees, onboarding fees, provisioning fees, and implementation fees are non-refundable.
These fees cover labor, system configuration, account creation, service provisioning, verification processes, and resource allocation that occur before the service becomes available to the customer.
SUBSCRIPTION SERVICES
Subscription services are billed according to the selected billing cycle.
Customers may cancel a subscription at any time.
Cancellation will prevent future recurring charges but does not automatically generate a refund for:
- • Previous subscription payments
- • Partial billing periods
- • Setup fees
- • Activation fees
- • Previously rendered services
Unless otherwise required by law, no prorated refunds are provided for unused portions of active billing periods.
BILLING ERRORS
If a customer believes they were charged incorrectly due to:
- • Duplicate billing
- • System malfunction
- • Unauthorized billing error
- • Incorrect subscription charge
The customer must notify Zeuz within 30 days of the charge.
Verified billing errors will be corrected and refunded when appropriate.
PHYSICAL PRODUCTS
If Zeuz sells physical products, the following policy applies:
Defective Products
Customers may request a replacement or refund within 15 days of receiving a defective item.
Product Exchanges
Exchanges for defective products may be requested within 30 days of delivery.
To qualify:
- • The product must be returned in its original condition when applicable.
- • Proof of purchase must be provided.
- • The issue must be verified by Zeuz.
Shipping fees may be non-refundable.
NON-REFUNDABLE ITEMS
The following are strictly non-refundable:
- • Activated services
- • Provisioned services
- • Digital products
- • Downloadable content
- • Software licenses
- • SMS usage charges
- • Telecommunications usage charges
- • WhatsApp messaging usage charges
- • AI Operator usage charges
- • Custom configuration services
- • Consulting services
- • Administrative fees
- • LLC filing fees
- • Government fees
- • Third-party processing fees
CUSTOMER RESPONSIBILITY
Customers are responsible for reviewing service descriptions, pricing, billing terms, and service requirements before purchasing.
Failure to use a purchased service does not create eligibility for a refund.
Customer dissatisfaction alone does not qualify for a refund once a service has been activated or delivered.
REFUND REQUEST PROCESS
To request review of a billing issue or eligible refund request, please contact:
Email:
info@zeuzvoffices.com
WhatsApp:
https://wa.me/13054247709
Phone/SMS:
tel:+13054247709
Please include:
- • Full name
- • Order number or subscription number
- • Description of the issue
- • Supporting documentation when applicable
Requests are typically reviewed within 5–10 business days.
CHARGEBACKS AND PAYMENT DISPUTES
Customers agree to contact Zeuz first to attempt resolution of any billing issue before initiating a chargeback or payment dispute with a financial institution.
Zeuz reserves the right to suspend services while payment disputes remain unresolved.
CHANGES TO THIS POLICY
Zeuz reserves the right to update this Refund Policy at any time.
Updated versions will become effective immediately upon publication on the website.
CONTACT INFORMATION
For questions regarding this Refund Policy, please contact:
Email:
info@zeuzvoffices.com
WhatsApp:
https://wa.me/13054247709
Phone/SMS:
tel:+13054247709
Website:
https://zeuzvoffices.com
By purchasing or using Zeuz Virtual Offices services, you acknowledge and agree to this Refund Policy.